Observation
Staff may be bored of the hat shuffle, but fans love it: are you bored with it, or are they?
I am completely bored by the hat shuffle.
Observation
An easy question that most people miss when making brand decisions…
Am I doing this for them (customers, fans, followers, viewers etc) or am I doing this for me?
The answer to that question if asked and answered honestly will provide incredible guardrails for guiding brand direction.
#WhatsYourCUENTO
#Brand #customerexperience #guardrails #Ego #people #customerservice
Experienced By Wayne: The Newsletter
Ideas, observations and lessons from the intersection of business, marketing, sports and experience. Delivered to your inbox.
Observation
I am completely bored by the hat shuffle.
Observation
PROMO BREAKDOWN: The St. Louis Blues are calling it "fan-requested." Ozzy Osbourne Tribute Night, bobblehead for the first 10,000 fans, Dec. 2 against the Penguins.
Observation
The best ticket promotions answer one question for fans:

Observation
One of the easiest #LessonsFromSports you can apply to your business: